Stolen Vehicle Recovery in South Africa Nationwide Response in Minutes

With just a single tap or a quick phone call, the Fidelity SecureDrive Recovery Team springs into action to swiftly locate and recover your vehicle. Our dedicated Recovery Agents operate through a specialised recovery tracking portal, enabling them to pinpoint the exact location of your asset or vehicle in real time — ensuring a fast and coordinated response every time.

Real-time tracking & theft recovery

Know your vehicle’s location at all times. Get swift recovery in case of theft,with our 95% recovery rate

Exception Alarm Monitoring

We provide comprehensive exception alarm support to all our clients, equipping them to respond effectively to a wide range of critical situations.

Fleet Management

Whether you need full-scale monitoring or simply an additional layer of oversight, Fidelity SecureDrive ensures the safety and operational efficiency of your entire fleet.

Driver Behaviour Monitoring

Protect your drivers, your assets, and your bottom line with proactive driver behaviour monitoring.

24-Hour Emergency Assistance

Air Support Our round-the-clock emergency assistance extends beyond the ground.

Air Support

South Africa is vast, but your peace of mind shouldn’t be. When every second counts, Fidelity SecureDrive delivers unmatched speed and reliability for vehicle recovery.

FAQ

People Also Ask

What should I do if my vehicle is stolen in South Africa?

(1) Report the theft immediately

Call Fidelity SecureDrive on 0861 737 483 or activate Stolen Vehicle Mode via the app. Once activated, recovery teams are deployed without delay to track and locate your vehicle.

(2) Report to SAPS within 24 hours

Visit your nearest South African Police Service station as soon as possible to open a case and obtain a case number, which is required for insurance purposes.

(3) Inform your insurance provider

Notify your insurer promptly and provide the SAPS case number and relevant incident details.

Important safety note:

Do not attempt to recover the vehicle yourself. Recovery should only be handled by trained professionals to ensure your safety and improve recovery success.

Coordinated response through Fidelity Services Group helps ensure faster tracking, safer recovery, and better outcomes in theft situations.

What happens after my stolen vehicle is recovered?

Once your vehicle is recovered, SAPS must formally clear it before it can be returned to the road. This process removes the “stolen” flag from the National Traffic Register, ensuring the vehicle is legally reinstated.

Without this clearance, you will not be able to renew your vehicle licence or legally operate the vehicle. In some cases, SAPS may also temporarily impound the vehicle for forensic investigation purposes.

Fidelity SecureDrive works closely with the investigating officer to support and facilitate this process, helping to ensure a smoother recovery and reinstatement experience through coordinated communication and operational support from Fidelity Services Group.

Does Fidelity SecureDrive coordinate with SAPS for vehicle recovery?

Yes. All Fidelity SecureDrive recovery operations are conducted in close coordination with the South African Police Service (SAPS).

Our teams work alongside law enforcement to locate, safely recover, and securely hand over stolen vehicles, ensuring full legal compliance throughout the process. This coordinated approach helps support efficient recovery outcomes while maintaining proper procedure and chain of custody.

Operations are supported by the established infrastructure and response capability of Fidelity Services Group, ensuring that every recovery is handled professionally, safely, and in accordance with applicable law.

What if the thief removes or disables the GPS tracker?

Fidelity SecureDrive devices are engineered with advanced tamper detection and a built-in backup battery to ensure continuous monitoring, even in the event of interference.

If a thief attempts to disable or remove the device, an instant tamper alert is sent to the 24/7 monitoring centre, enabling teams to immediately respond and act on the last known location of the vehicle.

In addition, discreet, professional installation makes it extremely difficult for criminals to locate or remove the device, significantly increasing recovery effectiveness and response time through Fidelity Services Group.

Tracking