Joining Fidelity SecureDrive is quick and simple. You can get started by contacting us online or calling 0861 737 483, and our team will guide you through the entire onboarding process.

From setup to installation and activation, everything is handled for you to ensure a smooth and hassle-free experience, so you can start benefiting from real-time tracking and protection as soon as possible.

All onboarding and support services are delivered through the trusted national infrastructure of Fidelity Services Group.

Fidelity SecureDrive devices are installed by certified Fidelity technicians either at your preferred location or at a Fidelity service centre.

Because each installation is carried out with care to ensure a professional and secure setup, we recommend allowing approximately 2 to 4 hours, depending on the vehicle type and selected package.

All devices are installed discreetly, fully tested before handover, and designed not to affect your vehicle’s warranty or performance, ensuring a seamless integration into your vehicle’s existing systems.

Installations and service delivery are supported by the national operational standards of Fidelity Services Group.

Yes. Fidelity SecureDrive offers both flexible month-to-month packages and fixed-term agreements, including 36-month plans, allowing customers to choose an option that best suits their needs and budget.

This flexibility makes it easier for individuals and businesses to access advanced vehicle tracking, security, and fleet management solutions at a predictable monthly cost, while still benefiting from full platform functionality and support.

All subscription options are managed through the Fidelity SecureDrive ecosystem operated by Fidelity Services Group, ensuring consistent service delivery, reliable support, and seamless account management across all plan types.

We value your business and would be disappointed to see you go; however, we understand that circumstances can change.

To cancel your subscription, simply contact our Customer Service Team on 0861 737 483 or email fadtsecuredrive@fidelitysecuredrive.co.za. Our team will guide you through the cancellation process, explain any applicable terms and conditions, and arrange device collection where required.

All account and service processes are handled within the Fidelity SecureDrive support framework operated by Fidelity Services Group, ensuring a clear and structured exit process for customers.